FAQ
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FAQ
Frequently Asked Questions
We service the Oklahoma City metro area, including Yukon, Mustang, Edmond, Nichols Hills, and surrounding areas within approximately a 45-minute radius.
If you are located outside of this area and would still like to work with us, we are happy to accommodate when possible. A $25 travel fee per cleaner will apply for locations up to 1 to 1.5 hours away.
Yes. We are fully insured and bonded for your peace of mind. Your home is protected, and our team is trained to handle it with care and professionalism.
In the rare event that any damage occurs, we will inform you immediately, take full responsibility, and repair, replace, or cover the cost as appropriate.
What makes Hola Clean different from other cleaning companies?
We don’t just “wipe”—we detail. Every home is cleaned with intention, structure, and accountability.
No rushed jobs. No shortcuts. Just consistent, high-quality work from a trained team that takes pride in what they do.
All of our services include a minimum of 5 hours to ensure the level of detail we stand behind. You can request the same cleaner for consistency, and we are known for being reliable, trustworthy, and professional in every visit.
Our work is guaranteed—if we ever miss something, we will come back and make it right at no cost.
We offer:
- Deep Cleaning (first-time or detailed reset)
- Mini Deep Cleaning (budget-friendly option)
- Recurring Cleaning (weekly, biweekly, monthly)
- Move-in / Move-out Cleaning
- Post-construction Cleaning
- Add-ons like fridge, oven, cabinets, windows, etc.
We also offer handyman services upon request. If there’s something you need and we don’t personally handle it, we most likely can connect you with trusted local professionals we confidently recommend.
A deep cleaning is a full reset of your home, performed by two or more cleaners depending on the size and condition of the house. It includes detailed work such as baseboards, inside appliances, interior windows, buildup removal, and attention to neglected areas.
Recurring cleanings are designed to maintain that standard. These are typically performed by one cleaner and do not include extras unless requested.
Pricing is based on:
- Square footage
- Number of rooms and bathrooms
- Condition of the home
- Frequency of cleaning
We offer different options depending on your needs, including one-cleaner or two-cleaner teams. Cleanings can also be customized based on priority areas.
Yes. We bring all supplies, equipment, vacuum, and tools needed to complete the job professionally.
If you prefer for us to use specific products, you are welcome to provide them and we will gladly use them during your cleaning.
Note: If you request natural-based products, we are happy to accommodate, however results may vary depending on the level of buildup or type of cleaning needed.
Not at all. Many of our clients are not home. As long as we have access and clear instructions, we will take care of everything.
We offer a 24-hour satisfaction guarantee. If something was missed, simply let us know within 24 hours and we will come back and make it right.
Some extras may be included during the first visit depending on the type of service. For recurring and mini deep cleanings, items such as inside oven, baseboards, and interior windows are not included but are always available as add-ons for an additional charge
We require notice in advance. A $50 cancellation fee applies for last-minute cancellations or if we arrive and are unable to clean.
This protects the time we reserve for you and our team.
Yes, we are pet-friendly. We just ask that pets are secured if they may interfere with the cleaning or feel uncomfortable with new people.
It depends on the size and condition of your home. Most services are based on a minimum of 5 hours, and we will communicate clearly if additional time is needed.
You can:
- Message us directly
- Call or text
- Book online through our website
We will guide you through the best option for your home.
Do I need to pick up, clean, or declutter before you arrive?
No, please don’t feel like you need to clean before we come—that’s what we’re here for.
As long as we have space to work, we’re happy to help with light organizing, rearranging, or placing items into baskets. If you prefer things handled a certain way, just leave a note or let us know in advance.
For heavier decluttering or organizing projects, additional time or charges may apply.
Do I need to be home during the cleaning?
Not necessarily. Many clients provide access instructions. We respect your space and follow strict security and professionalism standards.
- Do I need to be home during the cleaning?
- Do you offer move-in / move-out cleaning?
- Do you offer post-construction cleaning?
- Can I request the same cleaner?
- Do you offer eco-friendly options?
Support
Have additional questions or need a personalized quote?
Our team is happy to assist you and help you choose the best service for your needs.
info@holaclean.com
Phone
+1 405 400 6375