Our goal is to provide a smooth, reliable, and professional experience for every client. 
The following policies help us maintain consistent service, clear expectations, and high-quality results. 

Scheduling & Cancellation 

We kindly ask for at least 48 hours’ notice for any cancellations or rescheduling. Cancellations with less than48 hours’ notice will result in a $50 cancellation fee per cleaner assigned 

• A maximum of two cancellations is allowed 
• On the third cancellation, the full service amount may be charged 

This allows us to respect our team’s time and schedule. 

Service Time & Adjustments 

Our services are based on a set time frame. 

• Standard services include a set number of hours based on the service booked
• Ifadditional time is needed, we will notify you before exceeding the included time 
• Additional time is billed hourly 

Homes with heavier buildup or longer intervals between cleanings may require additional time and cost. 

Payment Policy 

Payment is due on the day of service unless otherwise agreed. 

Accepted methods: 

• Cash or check (sealed envelope labeled Hola Clean)
• Digital payments (Venmo, Zelle, Cash App, PayPal)

Please note: 

Credit card payments may include a processing fee. 

Satisfaction Guarantee 

If something was missed, please notify us within 24 hours of your cleaning. 

We will gladly return to address the area at no additional cost. 

Home Condition & Expectations 

Our pricing is based on the expected condition of the home. 

If the condition requires significantly more time or effort than anticipated, adjustments may be necessary. 

Clients may prioritize specific areas if time does not allow full completion. 

Pets 

We do not require pets to be secured during the cleaning as long as they are friendly and safe around our team. 

If you would like our cleaners to let your pet outside, please inform us in advance — either during booking or directly with your cleaner. 

For safety reasons, our team will not handle pets without prior authorization. 

Cleaning of pet waste may incur an additional charge. 

Insurance & Protection 

Hola Clean is fully insured and bonded for your peace of mind. 

We treat every home with care, respect, and professionalism — especially when working in spaces with valuable or delicate items. 

Damages or Incidents 

Our team is required to report any damage or incident that may occur during the cleaning. 

If something happens, Hola Clean will review the situation and take appropriate action, which may include repair or replacement when applicable. 

Independent Hiring of Cleaners 

Hola Clean has built its reputation over the years through honesty, trust, and quality of service. 

If a client chooses to hire a current or former Hola Clean team member independently, Hola Clean is no longer responsible for any damages, incidents, or issues that may arise. 

Utilities Requirement 

Clients must ensure the home has: 

• Running water
• Electricity
• Gas (if required for hot water) 

If our team arrives and utilities are not available, the cleaning will need to be rescheduled, and a cancellation fee will apply. 

Tips 

Tips are always appreciated but never required. 

They can be given directly to your cleaner or added to your payment. Cleaners receive their tips in full. 

Communication & Customer Care 

We value clear and open communication. 

If you have any questions, concerns, or feedback, please contact: 

Laura – (405) 400-6375 

Your satisfaction is always our priority. 

Referrals & Loyalty 

We appreciate your support. 

Refer a friend or leave a review and receive a $20 credit toward your next cleaning once your referral is completed. 

By booking a service with Hola Clean, you agree to the policies listed above.